I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR.

As an AoR member:

·~ I am bound by the AoR Code of Practice and Ethics.

·~ I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

·~ I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry

standard is in excess of £5 million cover.

·~ I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to

date.

·~ I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain

confidential at all times.

·~ As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke

treatment and support.

 1. Appointments 

·~ When making an appointment you agree to the Terms and Conditions.

·~ When making the appointment you agree to a consultation with me prior to the first treatment and you will disclose

any relevant medical or lifestyle information.

·~ I do send reminders the day before your appointment, but the responsibility is yours to note when your appointment

is.

~ It is up to you to be on time for your appointment, if you are late your appointment may need to be shortened.

2. Fees

·~ The fees are available on my website, they are payable in full at the time of treatment or within 24 hours if doing a

bank transfer. Late payments may incur an additional fee.

·~ In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to

treat, I will explain the situation to you as soon as possible before your treatment and reschedule.

·~ If you are unwell please contact me as we may need to postpone your appointment.

·~ If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our

treatment until medical advice is sought.

·~ Fees are either payable in advance as part of a treatment package or in full at the time of treatment.

·~ I reserve the right to choose to use discretion regarding the application of any discounts.

·~ Payment can be made via – Cash or Bank Transfer

3. Cancellation Policy

·~ I have a 24 hour cancellation policy. As you are aware the business is dependent on the number of clients I can see

in the clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you

provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on the

waiting list.

·~ Less than 24 hours notice may result in a full cancellation fee, if not rebooked within a week. This fee will be required

to be settled prior to any future bookings.

·~ If you do not show up for your appointment without a valid reason, full cancellation fee will be charged to cover loss

of time.

4. Treatment packages

·~ I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in

advance.

·~ These treatments can be booked during normal working hours with no restrictions.

·~ Where an appointment is booked and missed, the cancellation policy will apply.

·~ These treatments are paid in advance and are fully flexible with more than 24 hours notice.

·~ These treatments are non refundable.

·~ These treatments have to be used within one year.

5. Vouchers

·~ I supply the option to buy vouchers for treatments. These may be given as gifts. 

·~ These treatments can be booked during normal working hours with no restrictions.

·~ Where an appointment is booked and missed, the cancellation policy will apply.

·~ These treatments are paid in advance and are fully flexible with more than 24 hours notice.

·~ These vouchers are non refundable.

·~ These vouchers are required to be used within 6 months.

6. Provision of additional therapies

·~ I offer other therapies in addition to Reflexology. I provide these therapies to the same high standard expected by the

AoR for Reflexology. I also have insurance in place for these additional therapies.

·~ These therapies include: Shiatsu-head, neck and shoulder massage.